Head of Project Delivery, Ref 18/036

Big Lottery Fund

Location Flexible

Position Full time 37 hours per week

Salary £43,130 - £58,695 pa (outside London), £47,443 - £64,565 pa (London)+ generous benefits

Application deadline 24 June 2018
The application deadline for this role has passed

About us

The Big Lottery Fund is the largest community funder in the UK. We believe strong, vibrant communities are built and renewed by the people living in them. We believe people should be in the lead in improving their lives and communities.

As a funder, we ask people what matters to them and focus on the skills and energy they bring to strengthen their communities. We give money raised by National Lottery players back to the communities they live in. Last year, we distributed more than £650 million to over 12,000 projects, supporting health, educational, environmental and charitable activities.

We are currently making a series of changes across the organisation to help us serve people and communities more effectively. One crucial change is the whole-hearted adoption of user-centred service design, both digital and offline, to make our funding as flexible and accessible as possible. Our approach to this has been influenced by the Government Design Principles, and the wider family of agile, user-centred design practices. We are founding a Service Design Team to drive this work and make it commonplace throughout the organisation.

About the role

As Head of Project Delivery, within the Service Design Team, you will be at the heart of helping us to achieve our aspirations. You will work closely with the Director of Development, product owners for the key funding products, plus designers, developers and our grant making colleagues. We need you to help bed down a user-centred design culture, ultimately to ensure that that we deliver great funding products. It will be for you to create the right environment for your team to succeed, helping it to self organise and creating a culture of learning and transparency.

You will be accountable for the overall effective delivery of one or more simultaneous agile projects, each being delivered by its own multidisciplinary project team, with its own backlog and sprints. A typical project might be to deliver substantial user-centred improvements to one of our grant-programmes, or

to assist in the launch of a new funding programme. Note – our user journeys will often go through a mix of online and offline user experiences, so this is a great opportunity to do service design and delivery that spans both the digital and ‘real world’ environments.

You will have responsibility for managing a team of designers and developers who will play key roles in these service design projects. Working with our new funding product owners you’ll assign these specialists to multidisciplinary project teams that will involve staff from across the Big Lottery Fund. Those teams will then deliver the product changes or new products, managed by you.

As well as managing the delivery flow of project teams, we will need your help to explain the nature and importance of service design to the wider fund. We’ll ask you to contribute regularly to our Fund-wide service design engagement, communications and training plan.

You will represent the Service Design Team internally and develop excellent internal working relationships across all Directorates. You may also sometimes be asked to liaise externally with key stakeholders in civil society, especially on service design and digital delivery topics.

You will ensure all aspects of service design activity is aligned with our People in the Lead vision and you will help to ensure that we adopt and live up to high service design standards.

About you

We are looking for someone who is passionate about making a difference, who can demonstrate experience in the following areas:

Required Experience

 Proven experience using agile project management methods to deliver projects

 Proven experience managing digital projects

 Experience in managing multi-disciplinary teams, keeping them healthy, happy and productive

 Experienced at unblocking barriers to project delivery, whether human or technical

 Experienced at communicating clearly and successfully with colleagues. You will need this skill both for clear day-to-day project management, and to help colleagues to understand why and how ‘People in the Lead’ connects so closely to service design.

Desired Characteristics

 Empathetic with users

 Detail oriented

 Completer-finisher

 Enjoys building networks and getting teams of people to perform together

 Shipping-focused

 Problem solver

 Likes to deliver at pace

 Loves to iterate and improve

 Undeterred by bureaucratic complications

 Loves clear, simple documentation

 Cares about thriving communities

 Interested in the business of grant funding

 Friendly and open

 Inclusive and diversity minded

 Seeks out evidence before making decisions

Comfortable with managing multiple priorities, and handling ambiguity

Closing date: 24 June 2018 (11.59pm)

Interview date: week commencing 2 July 2018 in London

We are an equal opportunities employer and celebrate the diversity of our staff. We positively encourage applications from individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We welcome applicants who can speak a second language.

To apply

To apply online and further details about our application process, the Fund’s work, and our range of excellent benefits, please visit

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