Grants Manager

Smallwood Trust

Position Full time

Application deadline 09:00, 24 August 2020
The application deadline for this role has passed


Location: Homeworking with scheduled travel to the Trust’s HQ in Malvern, Worcestershire (subject to government guidance on social distancing)

Salary: c. £24,000 per annum

Contract: One year fixed term

Hours of work: 35 hours per week

Holidays: 25 days plus public holidays

Pension: 10% contribution from the Trust plus additional voluntary contribution from the employee

This role reports to: Chief Executive

The Smallwood Trust helps women on low incomes to become financially resilient – overcoming adversity to build a confident, positive and secure future. As a grant-maker, we provide life changing funds to individuals, women’s voluntary sector organisations and policy initiatives that meet our mission.

Smallwood Trust aim to be a responsive funder and we know that many people’s circumstances have been negatively affected recently due to Covid-19. We are increasing our grant spend in response to enable us to support more women, and are now looking to increase our capacity by recruiting an additional Grants Manager. Working alongside our current Grants Managers your role will focus on providing financial support and provision of information to women in need. You will have the opportunity to work in two areas of our grant delivery:

Grants to Individuals - assessing grant applications from individuals against our policy and criteria

Grants to Organisations – supporting our Community Grant Partners (CGPs) who make grants direct to women in their local area.

You will be passionate about helping women out of poverty and bring the skills to help us: 

  • Enable more women to access much needed funds
  • Manage a busy caseload of beneficiaries, supporting them through the application process
  • Manage a caseload of CGPs, advising them about our beneficiary application process and encouraging their monitoring and evaluation
  • Work with referral agencies and project partners to help identify eligible beneficiaries

This job is ideal if you enjoy:

  • Working within a small team to provide a seamless professional service
  • Using your communication skills by providing support to and making a significant difference to women on low income
  • Using your strong administrative skills to ensure systems and procedures are followed, adapted and improved

a) Supporting beneficiaries (Grants to Individuals)

  • Supporting women through their journey towards financial resilience
  • Liaising with potential applicants and existing beneficiaries by telephone and email, assessing their needs and circumstances and providing appropriate support and information
  • Providing information about our eligibility criteria to potential and existing beneficiaries and supporting them to provide associated paperwork and documentation
  • Responding to calls and emails to our office / helpline and communicating our policy and criteria in a clear and considerate way
  • Signposting individuals to other funds and charities that can support them, where appropriate
  • Liaising with and supporting external providers and suppliers who are providing services to our beneficiaries
  • Keeping up to date with the welfare benefits system

b) Managing the process and caseload (Grants to Individuals)

  • Ensuring that all beneficiary information is entered accurately on to the database, including bank and payment details
  • Ensuring that information is gathered and assessed in a timely manner, and working efficiently to ensure applicants receive a decision as quickly as possible
  • Ensuring that data protection, information security and safeguarding policies are adhered to and followed at all times, both internally and externally (also required for Grants to Organisations)
  • Ensuring that monthly grant payments to individuals are paid and processed accurately and on time
  • Reporting beneficiary trends and information to the Chief Executive and wider team, and contributing ideas for the development of the grant-making function
  • Supporting the Head of Evaluation to produce statistics and collect case study information to help with the evaluation of our impact
  • Supporting the Chief Executive and other functions within the Trust as and when required

c) Supporting Community Grant Partners (Grants to Organisations)

  • Day to day management of a case-load of CGPs, including responding to enquiries from CGP staff about our eligibility criteria and grant-making process, including exceptional cases
  • Supporting CGPs to allocate the Trust funds from their annual grant budget
  • Supporting CGPs with communication about the Trust, including any changes to processes
  • Ensuring that CGPs report to the Trust in a timely manner, including reporting on grant spend
  • Supporting the Head of Evaluation to monitor the CGPs, including sharing insights, trends and issues that arise and collecting information for evaluation of our impact


  • Experience of customer or beneficiary facing role providing information and support
  • Knowledge of the welfare benefits system, including universal credit, PIP and housing benefits
  • Excellent oral and written communication skills, and ability to respond appropriately to individuals in challenging circumstances
  • Flexible approach which allows a timely response to any changes in internal priorities or in the external operating environment
  • Strong analytical skills and able to process high volumes of information accurately
  • Time management skills with the ability to organise and manage a busy caseload
  • Strong organisational skills with excellent attention to detail
  • Strong Microsoft office, numeracy and database skills
  • Ability to support the implementation of new processes and systems


  • Previous experience of working in a charity, social enterprise or related cause (including volunteer experience)
  • Grant-making or providing financial assistance to individuals


  • Fully supportive of the Trust’s mission
  • Motivated with a ‘can do’ attitude
  • Compassionate and considerate about our beneficiaries
  • Naturally collaborative and a strong team player
  • Positive attitude to change
  • Willing to undertake training and committed to personal development

The role requires access to good telephone and internet signal whilst home working, or ability to work from an office.

To apply

To apply please submit a copy of your CV together with a short supporting statement (of no more than 2 sides of A4), outlining your suitability for the role.

Your CV and supporting statement should be emailed to Cat Illingworth, Operations Manager, by the closing date of 9am on Monday 24th August 2020.

Closing Date: 
9am on Monday 24th August 2020

Interviews: w/c 7th September 2020 (exact date tbc)   

For further information about the Smallwood Trust, please visit

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